Vertical-communications SCS 8324F Manual de usuario

GCA70245.07 06/03 Printed in U.S.A.DSU II Digital Expandable SystemsAttendant Manual

iv Comdial August, 03Notes

Other Features GCA70-24590 Comdial August, 037.18 DSS/BLF Console OperationThe IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and s

DSUII Attendant User’s GuideAugust, 03 Comdial 917.18.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELSThe IB24X and IB48X DSS/BLF consoles have four l

Other Features GCA70-24592 Comdial August, 03Notes:

DSUII Attendant User’s GuideAugust, 03 Comdial 938. ATTENDANT FEATURES8.1 LCD Message CreationWhen you are busy or are away from your desk, you can

Attendant Features GCA70-24594 Comdial August, 038.1.1 LCD MESSAGE CREATION EXAMPLES• Example: Create the message “TAKE MESSAGE” and program it int

DSUII Attendant User’s GuideAugust, 03 Comdial 95Letter Code Table for LCD MessagesCharacter Code Character Code Character Code Character CodeA 21 S 7

Attendant Features GCA70-24596 Comdial August, 038.2 System Telephone Naming This feature lets you and other system user’s with LCD speaker-phones kn

DSUII Attendant User’s GuideAugust, 03 Comdial 97Station Name Record Sheet(Copy this sheet if you need more record space.)ExtStation Name Letter Codes

Attendant Features GCA70-24598 Comdial August, 038.3 Night TransferYou can transfer the day (or normal) ringing assignments of incoming lines to a pa

DSUII Attendant User’s GuideAugust, 03 Comdial 998.4 Call Transfer - Voice Mail SystemAs the attendant, you will not always have time to hand-write m

DSUII Attendant User’s GuideAugust, 03 Comdial 11. GETTING STARTEDCongratulations and thank you for using a Comdial telephone system! Your digital sp

Attendant Features GCA70-245100 Comdial August, 038.5 Call Transfer - Transferring Recalls to a Secondary Attendant TelephoneThe system installer can

DSUII Attendant User’s GuideAugust, 03 Comdial 1018.6 System Speed Dial NumbersYou can store up to 99 system speed dial numbers from your attendant t

Attendant Features GCA70-245102 Comdial August, 03System Speed Dial Record Sheet(Copy this sheet if you need more record space.)Code Line Number Code

DSUII Attendant User’s GuideAugust, 03 Comdial 1038.7 System ClockYou can program the system clock to maintain current date and time information. The

Attendant Features GCA70-245104 Comdial August, 038.9 Station Message Detail Accounting (SMDA) PrintoutIf your system is connected to a printer, you

DSUII Attendant User’s GuideAugust, 03 Comdial 1058.10 System Alarm ReportingOccasionally, the DSU II Digital Expandable Systems system will fail to

Attendant Features GCA70-245106 Comdial August, 03• Data printer off-line. Display shows: “PRINTER OFF LINE” 2. You may PRESS 0 to cancel the alar

DSUII Attendant User’s GuideAugust, 03 Comdial 107• If called station is busy, call is placed on hold and camped-on at busy station. If camp-on is n

Attendant Features GCA70-245108 Comdial August, 03While the DVA is not an automatic attendant, it enhances the fol-lowing features: direct department

DSUII Attendant User’s GuideAugust, 03 Comdial 1098.12.4 DROP MESSAGE“Thanks for calling Acme, good bye.”• To store DVA messages1. PRESS INTERCOM A

Getting Started GCA70-2452 Comdial August, 031.1.1 POSITIONING YOUR SPEAKERPHONEYou should adjust the position of the speakerphone on your desk or ta

Attendant Features GCA70-245110 Comdial August, 03NOTES:

DSUII Attendant User’s GuideAugust, 03 Comdial 111APPENDIX A FEATURE ACCESS CODESThis quick reference guide provides you with a list of the feature di

Feature Access Codes GCA70-245112 Comdial August, 03Directed Hold INTERCOM + *90 + extension numberINTERCOM + #90Executive Override INTERCOM + ex

DSUII Attendant User’s GuideAugust, 03 Comdial 113Tracker Pager INTERCOM + *06 INTERCOM + #06Tracker Pager—Send Tracker PageINTERCOM + #01 + ext

Feature Access Codes GCA70-245114 Comdial August, 03Notes:

DSUII Attendant User’s GuideAugust, 03 Comdial 115APPENDIX B DISPLAY ABBREVIATIONSThis chart identifies the interactive button abbreviations that appe

Display Abbreviations GCA70-245116 Comdial August, 03CLEAR Clear Features Stores a button that clears a currently active or engaged feature.CLEAR Clea

DSUII Attendant User’s GuideAugust, 03 Comdial 117LAST NO SAVEDLast Number SavedInforms user that the last number dialed has been saved.LIGHT Light (c

Display Abbreviations GCA70-245118 Comdial August, 03SEND Send Transfer Re-transfers a previously transferred call that returned to your station.SET S

DSUII Attendant User’s GuideAugust, 03 Comdial 119APPENDIX C SPEAKERPHONE CHARACTERISTICSWhen using your speakerphone, the microphone and loudspeaker

DSUII Attendant User’s GuideAugust, 03 Comdial 33. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the sup

Speakerphone Characteristics GCA70-245120 Comdial August, 03Depending on the telephone line conditions and the type of speaker-phone at the other end,

DSUII Attendant User’s GuideAugust, 03 Comdial 121Place the telephone on a hard surface and away from table edges. Do not place the telephone in corne

Speakerphone Characteristics GCA70-245122 Comdial August, 03NOTES:

DSUII Attendant User’s GuideAugust, 03 Comdial 123APPENDIX D GLOSSARYAAccount Code A group of numbers, up to 16 digits in length, entered by station

Glossary GCA70-245124 Comdial August, 03Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones.CCa

DSUII Attendant User’s GuideAugust, 03 Comdial 125DData Interface Unit (DIU) This optional unit provides connections for your standard multiline digit

Glossary GCA70-245126 Comdial August, 03EExclusive Hold Only the telephone placing the call on hold can retrieve it.Executive Override Breaking into a

DSUII Attendant User’s GuideAugust, 03 Comdial 127LLast Number Redialing Automatically dialing the last number dialed.LCD Liquid crystal display; the

Glossary GCA70-245128 Comdial August, 03OOperator Station Also known as the attendant station, this system station is programmed to ring when users di

DSUII Attendant User’s GuideAugust, 03 Comdial 129Ringing Line Preference An automatic connection to any outside line ringing at the station when the

Getting Started GCA70-2454 Comdial August, 031.1.3 SETTING A PERSONAL RINGING TONEYou can choose one of six different ring tones for your telephone.

Glossary GCA70-245130 Comdial August, 03System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they c

DSUII Attendant User’s GuideAugust, 03 Comdial 131ZZone Paging Paging through the intercoms of some stations or departments in the system.

Glossary GCA70-245132 Comdial August, 03NOTES:

DSUII Attendant Station User’s GuideAugust, 03 Comdial 133INDEXAabbreviation list 115Account Codes 75all-call 77All-Call Paging 76and waiting for

134 Comdial August, 03Line Groups 69Mmaking a SOHVA 34Making Calls 29message table 55Message Waiting Light 52, 53messaging 54Music 71, 73Mute

This manual has been developed by Comdial Corporation (the “Com-pany”) and is intended for the use of its customers and service personnel. The informa

GCA70245.07 06/03 Printed in U.S.A.

DSUII Attendant User’s GuideAugust, 03 Comdial 51.1.4 SETTING VOLUME LEVELSThe volume control on your telephone is a multipurpose control you can use

Getting Started GCA70-2456 Comdial August, 031.1.5 ANSWERING AND MAKING CALLSYour speakerphone is now properly configured to answer and making calls

DSUII Attendant User’s GuideAugust, 03 Comdial 71.2 Understanding the Basic FunctionsYour speakerphone provides many versatile features for your use.

Getting Started GCA70-2458 Comdial August, 03Impact 8024S-** LCD SpeakerphoneImpact SCS 8312S=** LCD Speakerphone

DSUII Attendant User’s GuideAugust, 03 Comdial 91.3 Your Speakerphone’s ButtonsHold Button (HOLD)• Places a line or intercom call on hold.• Stores

This user’s guide is for the following system:DSU II Digital Expandable SystemsThis user’s guide applies to the following telephone models:•Impact 801

Getting Started GCA70-24510 Comdial August, 03Shift Button (SHIFT)• Allows you to access an autodial number programmed in the second tier under a DSS

DSUII Attendant User’s GuideAugust, 03 Comdial 11Volume Control (VOLUME UP or VOLUME DOWN)• Regulates the volume of the ringer, speaker, handset, he

Getting Started GCA70-24512 Comdial August, 031.4 Your Speakerphone’s Display LightsThe lights (LEDs) on your LCD speakerphone indicate the status of

DSUII Attendant User’s GuideAugust, 03 Comdial 13Next to a fixed feature or programmable feature button:• Steady red = the feature is on.• Steady of

Getting Started GCA70-24514 Comdial August, 031.5 Understanding the Rings Patterns• Two short rings = intercom call.• Single longer ring = outside

DSUII Attendant User’s GuideAugust, 03 Comdial 152. ANSWERING CALLS2.1 Answering Outside CallsA call that rings on an outside line sounds long, sing

Answering Calls GCA70-24516 Comdial August, 032.2 Answering Intercom CallsAn intercom call is one that is made from one system telephone to another.

DSUII Attendant User’s GuideAugust, 03 Comdial 172.3 Monitored StationsWhen the installer assigns the personal intercom number of one tele-phone to a

Answering Calls GCA70-24518 Comdial August, 032.4 Holding CallsThis feature allows you to temporarily disconnect from a current call yet retain it so

DSUII Attendant User’s GuideAugust, 03 Comdial 192.4.2 HOLD RECALLSAfter a call has been on hold for the period of time (set by the installer of your

Table of Contents1. Getting Started ... 11.1 Setting Up Your Speakerphone ...

Answering Calls GCA70-24520 Comdial August, 032.4.3 DIRECTED HOLDThis feature allows you to pick up the last call a user placed on hold at another st

DSUII Attendant User’s GuideAugust, 03 Comdial 212.5 Night Transferred Calls - Line Answer From Any StationWhen you, as the attendant, program the sy

Answering Calls GCA70-24522 Comdial August, 032.7 Call PickupIn addition to using your speakerphone’s DSS/BLF buttons to access calls, the system off

DSUII Attendant User’s GuideAugust, 03 Comdial 23If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this gui

Answering Calls GCA70-24524 Comdial August, 032.8 Receiving Subdued Off-Hook Voice Announcements (SOHVA)2.8.1 HANDLING AN INCOMING SOHVAThis feature

DSUII Attendant User’s GuideAugust, 03 Comdial 25You can respond with a non-verbal response by pressing a pro-grammed button to send a message to be s

Answering Calls GCA70-24526 Comdial August, 032.8.2 BLOCKING A SOHVAYou can also block an incoming SOHVA with the interactive buttons or by previousl

DSUII Attendant User’s GuideAugust, 03 Comdial 272.9 Voice Announce BlockingIf your system installer makes this feature available, you can prevent vo

Answering Calls GCA70-24528 Comdial August, 03Notes:

DSUII Attendant User’s GuideAugust, 03 Comdial 293. MAKING CALLS3.1 Making Outside CallsYou can manually dial a number over any telephone line you s

3.4.1 Redial - Last-Dialed Number ... 323.4.2 Automatic Redial...

Making Calls GCA70-24530 Comdial August, 033.2 Making Intercom CallsThere are two methods for making an intercom call. One causes the called telephon

DSUII Attendant User’s GuideAugust, 03 Comdial 313.3 Automatic DialingThis feature provides one- or two-button speed dialing using pro-grammable butt

Making Calls GCA70-24532 Comdial August, 033.4 Redialing3.4.1 REDIAL - LAST-DIALED NUMBERThe system provides each station with a last number redial

DSUII Attendant User’s GuideAugust, 03 Comdial 333.4.3 REDIAL PROGRAMMING (STORING NUMBERS)When you use last number redial, you will overwrite the te

Making Calls GCA70-24534 Comdial August, 033.5 Sending Subdued Off-Hook Voice Announcements (SOHVA)You can make a private voice announcement to anoth

DSUII Attendant User’s GuideAugust, 03 Comdial 353.6 Camping On and Queuing3.6.1 BUSY OR IDLE STATION, AUTOMATIC CALL-BACKIf the telephone you have

Making Calls GCA70-24536 Comdial August, 033.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)If the telephone you have called is busy, you can sen

DSUII Attendant User’s GuideAugust, 03 Comdial 373.7 Executive OverrideYou can override a call in progress or a Do Not Disturb condition at another t

Making Calls GCA70-24538 Comdial August, 03Notes:

DSUII Attendant User’s GuideAugust, 03 Comdial 394. ADVANCED CALL HANDLING4.1 Waiting for a Line (Queuing)If all the lines in a line group are busy,

6.4.5 Assist Button... 666.4.6 Automatic Redial Button ...

Advanced Call Handling GCA70-24540 Comdial August, 034.2 Call Transferring4.2.1 SCREENED CALL TRANSFERSYou can answer a call at your LCD speakerphon

DSUII Attendant User’s GuideAugust, 03 Comdial 41• If the intercom party is busy, take one of the following steps (if made available at your telephon

Advanced Call Handling GCA70-24542 Comdial August, 034.2.2 UNSCREENED CALL TRANSFERSUnscreened call transfer allows you to transfer both line and int

DSUII Attendant User’s GuideAugust, 03 Comdial 434.3 Conferencing4.3.1 CREATING A CONFERENCE CALLWhen your telephone is joined together with several

Advanced Call Handling GCA70-24544 Comdial August, 033. PRESS TRNS/CONF.4.3.2 UNSUPERVISED CONFERENCE CALLSIf you are involved in a conference call

DSUII Attendant User’s GuideAugust, 03 Comdial 454.4 Call ParkingYou can place a call on hold in the system so that it can be answered from any stati

Advanced Call Handling GCA70-24546 Comdial August, 03• To place a park recall on hold at your station,—SELECT HOLD. After the call remains on hold

DSUII Attendant User’s GuideAugust, 03 Comdial 474.5 Call Forwarding4.5.1 FORWARDING A CALLYou can forward the calls that normally ring at your tele

Advanced Call Handling GCA70-24548 Comdial August, 03• To cancel call forwarding,1. SELECT OPTIONS.2. SELECT NEXT until CFWD appears.3. SELECT

DSUII Attendant User’s GuideAugust, 03 Comdial 494.6 Call Forward Outside System (CFOS)The Call Forward Outside System (CFOS)* feature allows you to

8.10 System Alarm Reporting ... 1058.11 Direct Inward Station Dialing (DISD) ...

Advanced Call Handling GCA70-24550 Comdial August, 03Notes:

DSUII Attendant User’s GuideAugust, 03 Comdial 515. NONVERBAL MESSAGING5.1 Station-to-Station Message DeliveryWhen you call another telephone and re

Nonverbal Messaging GCA70-24552 Comdial August, 035.2 Message Waiting Light and MessagingA special feature access code allows you to control the mess

DSUII Attendant User’s GuideAugust, 03 Comdial 53• To turn on the message waiting light at an idle telephone,1. PRESS INTERCOM AND DIAL *3 OR PRES

Nonverbal Messaging GCA70-24554 Comdial August, 035.3 LCD Message DeliveryYou can set standard and system supplied custom display messages by dialing

DSUII Attendant User’s GuideAugust, 03 Comdial 55LCD Message List(Write attendant supplied messages here)Dial CodeMessage01 Back At2 Call3456789

Nonverbal Messaging GCA70-24556 Comdial August, 035.4 Assist Button Message DeliveryIf you have preprogrammed an ASSIST button on your telephone, you

DSUII Attendant User’s GuideAugust, 03 Comdial 576. ROGRAMMING6.1 DSS NumbersStoring another station extension number at a DSS/BLF program-mable loc

rogramming GCA70-24558 Comdial August, 036.2 Autodial And Speed Dial NumbersAutomatic dialing is a feature that lets you store and dial frequently

DSUII Attendant User’s GuideAugust, 03 Comdial 594. PRESS programmable button or key-pad button to choose storage location.5. SELECT line button to

GCA70245 August, 03 Comdial iABOUT THIS BOOKAs a system attendant, you must be familiar with the operation of your individual station and the entire

rogramming GCA70-24560 Comdial August, 036.3 Feature Access CodesIn addition to the system features which may be programmed using the interactive but

DSUII Attendant User’s GuideAugust, 03 Comdial 61As you program numbers, fill in the identification strips on your tele-phone as well as these tables.

rogramming GCA70-24562 Comdial August, 036.4 Feature ButtonsIf you find that you are using certain miscellaneous features often, access buttons may m

DSUII Attendant User’s GuideAugust, 03 Comdial 63• To create standard feature access buttons proceed as follows:1. SELECT OPTIONS.2. SELECT NEXT

rogramming GCA70-24564 Comdial August, 036.4.1 RESPONSE MESSAGE BUTTONResponse messaging allows you to reply in a non-verbal manner to a voice announ

DSUII Attendant User’s GuideAugust, 03 Comdial 656.4.3 SUBDUED OFF-HOOK VOICE ANNOUNCE (SOHVA) BUTTONThis feature allows you to program a button at y

rogramming GCA70-24566 Comdial August, 036.4.5 ASSIST BUTTONThis feature allows you to program a button to be used for sending a message to an LCD sp

DSUII Attendant User’s GuideAugust, 03 Comdial 676.4.6 AUTOMATIC REDIAL BUTTONYou can automatically redial a busy number or unanswered call by activa

rogramming GCA70-24568 Comdial August, 03NOTES:

DSUII Attendant User’s GuideAugust, 03 Comdial 697. OTHER FEATURES7.1 Line GroupsSome systems have telephone lines arranged into line groups which m

ii Comdial August, 03Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.Appendix A

Other Features GCA70-24570 Comdial August, 037.2 Volume Control7.2.1 SETTING CURRENT VOLUME LEVELThe volume control on your telephone is a multipurp

DSUII Attendant User’s GuideAugust, 03 Comdial 71• There are at least eight headset loudness levels that you can set for the current call as follows:

Other Features GCA70-24572 Comdial August, 037.3 Default Volume ControlWhen you change the loudness, that change remains in effect until you change i

DSUII Attendant User’s GuideAugust, 03 Comdial 737.4 Background MusicIf the telephone system supplies background music, you can turn it on at your LC

Other Features GCA70-24574 Comdial August, 037.5 Do Not Disturb ConditionYou can set your telephone to a do not disturb mode using the desig-nated in

DSUII Attendant User’s GuideAugust, 03 Comdial 757.6 Account CodesIf the installer has arranged your system for account code entry, your display may

Other Features GCA70-24576 Comdial August, 037.7 PagingYour system provides an all-call or a zone page feature that you access by dialing special cod

DSUII Attendant User’s GuideAugust, 03 Comdial 77Zone paging allows groups of stations to receive announcements through the station speakers. Your sys

Other Features GCA70-24578 Comdial August, 037.8 Tracker Paging SystemWhen installed with your system, the Tracker Paging System option allows you to

DSUII Attendant User’s GuideAugust, 03 Comdial 79• To send a call back message to someone’s Tracker Pager after receiving a ring no answer,1. MAKE a

GCA70245 August, 03 Comdial iiiThe system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-

Other Features GCA70-24580 Comdial August, 03• To park a call and have Tracker Pager tell someone to retrieve the call,1. ANSWER call AND PRESS TRNS

DSUII Attendant User’s GuideAugust, 03 Comdial 817.9 Auxiliary JackThe auxiliary jack provides an interface for a headset, a tape recorder, an extern

Other Features GCA70-24582 Comdial August, 03• Program the enable/disable buttons (at any blank programmable button location) as follows:1. PRESS IN

DSUII Attendant User’s GuideAugust, 03 Comdial 837.10 Automatic Set RelocationIf your installer has equipped your system with automatic set relo-cati

Other Features GCA70-24584 Comdial August, 037.11 Service ObservingIf your LCD speakerphone provides the installer–programmed service observing featu

DSUII Attendant User’s GuideAugust, 03 Comdial 857.13 Toll Restriction OverrideYou can override one station’s toll restriction assignment by dialing

Other Features GCA70-24586 Comdial August, 037.14 Dial By NameThe dial by name feature allows you to use the display and interactive buttons of your

DSUII Attendant User’s GuideAugust, 03 Comdial 877.15 Programmed Button Display7.15.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY)You can cause the disp

Other Features GCA70-24588 Comdial August, 037.16 Data Interface UnitThe Data Interface Unit, or DIU, is an optional external device that may be part

DSUII Attendant User’s GuideAugust, 03 Comdial 897.17 IMIST ModuleImpact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optiona