Vertical-communications SCS 8324F Manual de usuario Pagina 109
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DSUII Attendant User’s Guide
August, 03 Comdial 99
8.4 Call Transfer - Voice Mail System
As the attendant, you will not always have time to hand-write mes-
sages for all of the people in your group. Transferring some calls to a
voice mail system provides an easy, efficient way for callers to record
lengthy messages to be retrieved by individual station users later.
You can program your attendant’s telephone so that you will be able
to transfer calls to voice mail by pressing a single button (known as
the Transfer to Voice Mail autodial button).
• To program a Transfer to Voice Mail autodial button at
your telephone,
1. PRESS INTERCOM.
2. DIAL **1.
3. PRESS programmable button for TRANSFER TO VOICE MAIL
autodial button location.
4. DIAL 6.
5. DIAL extension number of the voice mail station port.
6. PRESS SPEAKER to end. (Label button location.)
• To transfer calls to the voice mail system,
1. While on a call, PRESS preprogrammed TRANSFER TO VOICE
MAIL autodial button.
2. DIAL extension number followed by “2" of party to receive voice
mail message. The system will automatically dial into voice mail and
direct the message to the appropriate voice mail location for later
retrieval.
- Attendant Manual 1
- Table of Contents 3
- ABOUT THIS BOOK 7
- What is an Attendant? 8
- GCA70245 9
- August, 03 Comdial iii 9
- 1. GETTING STARTED 11
- 1.1.4 SETTING VOLUME LEVELS 15
- August, 03 Comdial 7 17
- Getting Started GCA70-245 18
- 8 Comdial August, 03 18
- August, 03 Comdial 9 19
- 10 Comdial August, 03 20
- August, 03 Comdial 11 21
- 12 Comdial August, 03 22
- August, 03 Comdial 13 23
- 14 Comdial August, 03 24
- 2. ANSWERING CALLS 25
- 2.2 Answering Intercom Calls 26
- 2.3 Monitored Stations 27
- 2.4 Holding Calls 28
- 2.4.2 HOLD RECALLS 29
- 2.4.3 DIRECTED HOLD 30
- Answer From Any Station 31
- Identification) 31
- 2.7 Call Pickup 32
- August, 03 Comdial 23 33
- Announcements (SOHVA) 34
- • To respond to a SOHVA 35
- Response Messaging 35
- 2.8.2 BLOCKING A SOHVA 36
- 2.9 Voice Announce Blocking 37
- Answering Calls GCA70-245 38
- 28 Comdial August, 03 38
- 3. MAKING CALLS 39
- 3.2 Making Intercom Calls 40
- 3.3 Automatic Dialing 41
- 3.4 Redialing 42
- • To dial the saved number 43
- 3.6 Camping On and Queuing 45
- WAITING) 46
- 3.7 Executive Override 47
- Making Calls GCA70-245 48
- 38 Comdial August, 03 48
- 4. ADVANCED CALL HANDLING 49
- 4.2 Call Transferring 50
- take one 51
- Attempted Transfer of Line 2 52
- 4.3 Conferencing 53
- Managing a 54
- Conference 54
- 4.4 Call Parking 55
- 46 Comdial August, 03 56
- Parking Calls 56
- 4.5 Call Forwarding 57
- WD to J Doe 58
- 24 12:35 58
- 50 Comdial August, 03 60
- 5. NONVERBAL MESSAGING 61
- Messaging 62
- —PRESS INTERCOM 63
- 5.3 LCD Message Delivery 64
- LCD Message List 65
- 6. ROGRAMMING 67
- 6.3 Feature Access Codes 70
- (Programmable Buttons) 71
- Personal Speed Dial Numbers 71
- (Keypad Buttons) 71
- 6.4 Feature Buttons 72
- Program Button 73
- DND PRIV NEXT 73
- ZONE ALL PREV 73
- 6.4.2 TRANSFER BUTTON 74
- (SOHVA) BUTTON 75
- • To program a SOHVA button 75
- 6.4.4 GROUP LISTENING BUTTON 75
- 6.4.5 ASSIST BUTTON 76
- 68 Comdial August, 03 78
- 7. OTHER FEATURES 79
- 7.2 Volume Control 80
- Volume Up 81
- Volume Down 81
- 7.3 Default Volume Control 82
- 7.4 Background Music 83
- 7.5 Do Not Disturb Condition 84
- 7.6 Account Codes 85
- 7.7 Paging 86
- 7.8 Tracker Paging System 88
- 7.9 Auxiliary Jack 91
- • To use a feature button 92
- 7.11 Service Observing 94
- Between Pulse And Tone 94
- • To use TRO at a station 95
- • To clear the TRO code 95
- 7.14 Dial By Name 96
- (BUTTON QUERY) 97
- 7.16 Data Interface Unit 98
- 7.17 IMIST Module 99
- Other Features GCA70-245 100
- 90 Comdial August, 03 100
- IB64X DSS/BLF Console 100
- BUTTON LEVELS 101
- 92 Comdial August, 03 102
- 8. ATTENDANT FEATURES 103
- T A K E M E S S A G E 104
- August, 03 Comdial 95 105
- DSUII Attendant User’s Guide 105
- 8.2 System Telephone Naming 106
- August, 03 Comdial 97 107
- Station Name Record Sheet 107
- 8.3 Night Transfer 108
- Telephone 110
- Attendant Features GCA70-245 112
- 102 Comdial August, 03 112
- 8.7 System Clock 113
- 8.8 Music On Hold 113
- (SMDA) Printout 114
- 8.10 System Alarm Reporting 115
- August, 03 Comdial 107 117
- 8.12.1 DAY ANSWER MESSAGES 118
- 8.12.2 NIGHT ANSWER MESSAGES 118
- 8.12.3 RECALL MESSAGES 118
- 8.12.4 DROP MESSAGE 119
- • To store DVA messages 119
- 110 Comdial August, 03 120
- APPENDIX A FEATURE ACCESS 121
- 112 Comdial August, 03 122
- August, 03 Comdial 113 123
- 114 Comdial August, 03 124
- APPENDIX B DISPLAY 125
- ABBREVIATIONS 125
- 116 Comdial August, 03 126
- August, 03 Comdial 117 127
- 118 Comdial August, 03 128
- APPENDIX C SPEAKERPHONE 129
- CHARACTERISTICS 129
- 120 Comdial August, 03 130
- August, 03 Comdial 121 131
- 122 Comdial August, 03 132
- APPENDIX D GLOSSARY 133
- Glossary GCA70-245 134
- 124 Comdial August, 03 134
- August, 03 Comdial 125 135
- 126 Comdial August, 03 136
- August, 03 Comdial 127 137
- 128 Comdial August, 03 138
- August, 03 Comdial 129 139
- 130 Comdial August, 03 140
- August, 03 Comdial 131 141
- 132 Comdial August, 03 142
- August, 03 Comdial 133 143
- 134 Comdial August, 03 144
- GCA70245.07 06/03 146
- Printed in U.S.A 146
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