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Attendant Features GCA70-245
108 Comdial August, 03
While the DVA is not an automatic attendant, it enhances the fol-
lowing features: direct departmental calling with Departmental Call
Distribution (DCD), Direct Inward Station Dialing (DISD) and the
Tracker Paging System. DVA enhances these features by providing
automated voice prompts and dialing instructions to callers. In
general, the voice prompt messages are of four categories illustrated
in the following examples.
8.12.1 DAY ANSWER MESSAGES
"Welcome to Acme’s sales department, all of our agents are busy.
Please stay on the line and an agent will answer your call as soon as
possible" OR “Welcome to Acme Company. If you know your party’s
extension, dial it now; otherwise, stay on the line and an attendant
will answer your call.”
8.12.2 NIGHT ANSWER MESSAGES
“Welcome to Acme’s sales department. Our hours are eight to four-
thirty Monday through Friday. Please call tomorrow during those
hours.”
8.12.3 RECALL MESSAGES
“The party you have called is not available. Please dial a new
extension number or dial # plus your call-back number followed by
another # to page your party.”
- Attendant Manual 1
- Table of Contents 3
- ABOUT THIS BOOK 7
- What is an Attendant? 8
- GCA70245 9
- August, 03 Comdial iii 9
- 1. GETTING STARTED 11
- 1.1.4 SETTING VOLUME LEVELS 15
- August, 03 Comdial 7 17
- Getting Started GCA70-245 18
- 8 Comdial August, 03 18
- August, 03 Comdial 9 19
- 10 Comdial August, 03 20
- August, 03 Comdial 11 21
- 12 Comdial August, 03 22
- August, 03 Comdial 13 23
- 14 Comdial August, 03 24
- 2. ANSWERING CALLS 25
- 2.2 Answering Intercom Calls 26
- 2.3 Monitored Stations 27
- 2.4 Holding Calls 28
- 2.4.2 HOLD RECALLS 29
- 2.4.3 DIRECTED HOLD 30
- Answer From Any Station 31
- Identification) 31
- 2.7 Call Pickup 32
- August, 03 Comdial 23 33
- Announcements (SOHVA) 34
- • To respond to a SOHVA 35
- Response Messaging 35
- 2.8.2 BLOCKING A SOHVA 36
- 2.9 Voice Announce Blocking 37
- Answering Calls GCA70-245 38
- 28 Comdial August, 03 38
- 3. MAKING CALLS 39
- 3.2 Making Intercom Calls 40
- 3.3 Automatic Dialing 41
- 3.4 Redialing 42
- • To dial the saved number 43
- 3.6 Camping On and Queuing 45
- WAITING) 46
- 3.7 Executive Override 47
- Making Calls GCA70-245 48
- 38 Comdial August, 03 48
- 4. ADVANCED CALL HANDLING 49
- 4.2 Call Transferring 50
- take one 51
- Attempted Transfer of Line 2 52
- 4.3 Conferencing 53
- Managing a 54
- Conference 54
- 4.4 Call Parking 55
- 46 Comdial August, 03 56
- Parking Calls 56
- 4.5 Call Forwarding 57
- WD to J Doe 58
- 24 12:35 58
- 50 Comdial August, 03 60
- 5. NONVERBAL MESSAGING 61
- Messaging 62
- —PRESS INTERCOM 63
- 5.3 LCD Message Delivery 64
- LCD Message List 65
- 6. ROGRAMMING 67
- 6.3 Feature Access Codes 70
- (Programmable Buttons) 71
- Personal Speed Dial Numbers 71
- (Keypad Buttons) 71
- 6.4 Feature Buttons 72
- Program Button 73
- DND PRIV NEXT 73
- ZONE ALL PREV 73
- 6.4.2 TRANSFER BUTTON 74
- (SOHVA) BUTTON 75
- • To program a SOHVA button 75
- 6.4.4 GROUP LISTENING BUTTON 75
- 6.4.5 ASSIST BUTTON 76
- 68 Comdial August, 03 78
- 7. OTHER FEATURES 79
- 7.2 Volume Control 80
- Volume Up 81
- Volume Down 81
- 7.3 Default Volume Control 82
- 7.4 Background Music 83
- 7.5 Do Not Disturb Condition 84
- 7.6 Account Codes 85
- 7.7 Paging 86
- 7.8 Tracker Paging System 88
- 7.9 Auxiliary Jack 91
- • To use a feature button 92
- 7.11 Service Observing 94
- Between Pulse And Tone 94
- • To use TRO at a station 95
- • To clear the TRO code 95
- 7.14 Dial By Name 96
- (BUTTON QUERY) 97
- 7.16 Data Interface Unit 98
- 7.17 IMIST Module 99
- Other Features GCA70-245 100
- 90 Comdial August, 03 100
- IB64X DSS/BLF Console 100
- BUTTON LEVELS 101
- 92 Comdial August, 03 102
- 8. ATTENDANT FEATURES 103
- T A K E M E S S A G E 104
- August, 03 Comdial 95 105
- DSUII Attendant User’s Guide 105
- 8.2 System Telephone Naming 106
- August, 03 Comdial 97 107
- Station Name Record Sheet 107
- 8.3 Night Transfer 108
- Telephone 110
- Attendant Features GCA70-245 112
- 102 Comdial August, 03 112
- 8.7 System Clock 113
- 8.8 Music On Hold 113
- (SMDA) Printout 114
- 8.10 System Alarm Reporting 115
- August, 03 Comdial 107 117
- 8.12.1 DAY ANSWER MESSAGES 118
- 8.12.2 NIGHT ANSWER MESSAGES 118
- 8.12.3 RECALL MESSAGES 118
- 8.12.4 DROP MESSAGE 119
- • To store DVA messages 119
- 110 Comdial August, 03 120
- APPENDIX A FEATURE ACCESS 121
- 112 Comdial August, 03 122
- August, 03 Comdial 113 123
- 114 Comdial August, 03 124
- APPENDIX B DISPLAY 125
- ABBREVIATIONS 125
- 116 Comdial August, 03 126
- August, 03 Comdial 117 127
- 118 Comdial August, 03 128
- APPENDIX C SPEAKERPHONE 129
- CHARACTERISTICS 129
- 120 Comdial August, 03 130
- August, 03 Comdial 121 131
- 122 Comdial August, 03 132
- APPENDIX D GLOSSARY 133
- Glossary GCA70-245 134
- 124 Comdial August, 03 134
- August, 03 Comdial 125 135
- 126 Comdial August, 03 136
- August, 03 Comdial 127 137
- 128 Comdial August, 03 138
- August, 03 Comdial 129 139
- 130 Comdial August, 03 140
- August, 03 Comdial 131 141
- 132 Comdial August, 03 142
- August, 03 Comdial 133 143
- 134 Comdial August, 03 144
- GCA70245.07 06/03 146
- Printed in U.S.A 146
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